Terms & Conditions
Refunds and Returns Policies
ALL SALES FINAL AFTER 14 DAYS
Returns/Exchanges are permitted within 7 days with the following criteria:
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You have the original sales receipt/order confirmation
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Merchandise is in new condition with original packaging
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You must contact Wert Music in advance to facilitate any return request
Store credit issued for items returned between 7 – 14 days after original purchase.
Refunds will be issued based on the original method of payment. Cash refunds over $50.00 will be issued by check via mail only.
NO REFUNDS/EXCHANGES ON:
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Printed Music, Media, Software
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Small wind instruments, i.e. harmonicas, kazoos
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Strings and microphones
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Special order items
Layaways require monthly payments to remain active and must be paid off within 4 months. Inactive layaways will be charged a 20% restocking fee and credit will be issued for the purchase of other merchandise.
Privacy Policies
Our goal is for our customers to purchase music products at affordable prices with a safe enjoyable experience. One of our top priorities is to respect the privacy rights of anyone who visits or purchases products from us. We do not release personal information about our individual customers and visitors without their permission. The information you enter on our site is held in confidence between you and this website. We do not sell, trade, or rent your personal information to others. We do collect information from our customers and visitors, which is used to process orders and to improve your shopping experience with us!
We occasionally send product updates and special offers to those customers and visitors who have signed up to receive such information. You can be removed from our email list at any time by responding to a mailing with ‘Remove’ in the subject field.
Secure Online Ordering
Security is a very important part of having a safe and enjoyable online experience. This site uses the latest technology to protect all the information you send and receive during the checkout process. The connection between your browser and our server is encrypted with industry leading SSL technology. SSL encrypts all your personal information, including credit card number, name, and address, so it cannot be read as the information travels over the internet. Your browser must support SSL.
Delivery Options and Information
We currently offer free delivery to any Tri-State (KOI) area school.
You may also choose to pick up any order at one of our stores. Select preferred store at checkout and a store associate will call or email you as soon as your order is ready for pick up. Please allow up to 3 to 5 business days for order fulfillment.
Home delivery is also sometimes available in certain areas. Please call for details.
Mailing or shipping to areas outside of the Tri-State is also possible. Shipping costs will apply. Please call for details.
Additional Terms and Conditions
Click on the section below to see the detailed terms and conditions for our Complete Care and Replacement Plan (CRRP) or our instrument rental terms and conditions.
Complete Repair and Replacement Plan (CRRP) for Instrument Rental This plan is provided automatically as a part of your total monthly payment ($5.00 per month). Wert Music will repair the instrument during this agreement if it is damaged or fails to perform due to any reason other than misuse or abuse. Minor scratches and dents that do not affect the playing condition are not considered as “damage”. Wert Music must make all adjustments and repairs. DO NOT attempt any repair on your own or deface the instrument or case as this may void coverage. Wert Music reserves the right to pick up the instrument for periodic checks and maintenance. If an instrument is destroyed by fire, accidental damage or lost by theft, Wert Music will replace it with an instrument of equal value at no charge provided reasonable proof of such loss is presented. Theft must be reported to the local police within 7 days of discovery. Instrument accessories such as (but not limited to) mouthpiece, ligature, sticks, reeds, straps, and stands are not included in this plan. This plan applies only when all rental fees are current and only while this rental contract is in effect. A claim for repair or replacement does not alter the terms of this contract and your obligation to pay rent continues while repairs are being made. OHIO customers only: should you wish to rent an instrument without this plan, you will be required to pay a security deposit of $100.00 (cash only) and agree to pay all costs to maintain, repair, or replace the instrument in the event of loss or damage. This deposit will be refunded when the instrument is returned provided it is in the same condition as rented with consideration to normal wear and tear.
Rental Contract Terms and Conditions TERMS: You agree to pay Wert Music the total monthly payment defined within your contract based on instrument type and category. Instrument categories of “New” and “Previously Rented” are subject to availability and approval and may be substituted at the discretion of Wert Music. Your monthly rental rate will reflect the category of instrument you receive. Your total monthly payment amount includes the Complete Repair and Replacement Plan (CRRP which is explained below), plus applicable tax. The minimum rental period is one month payable in advance beginning on the day you receive the instrument, which becomes your monthly due date. A minimum of one total monthly payment due regardless of any special offers or promotions. Rental payments will continue to be due and payable each month on the payment due date until the instrument is either returned to the store and the contract terminated (see “Returns & Termination” section below) or, the instrument has been fully paid off. There will be no proration for early termination. Acceptance of this contract is subject to credit verification and approval by our credit department. OPTION TO PURCHASE: There is never an obligation to purchase. You will not own the instrument until you have paid the total amount necessary to acquire ownership. The total purchase price of the instrument you are renting is listed on the front of this contract. At any time for the duration of the rental, you have the option to purchase the instrument by paying the total purchase price less all rental fees paid to date. No other fees (including CRRP) or charges paid may apply towards purchase. The type of instrument purchased must be the same type as the instrument selected for rent on the front of this contract or in case of an exchange, the instrument that was exchanged (e.g., rent a flute, buy a flute) and of equal or greater value. Rental payments have no value towards the purchase of any other products sold by Wert Music. EARLY PURCHASE: If you decide to exercise your Option to Purchase (as outlined above) within 24 months of the initial contract date, you will receive a 25% discount off the unpaid balance of the instrument you are currently renting. EXCHANGES: You may exchange the instrument listed on this contract at no additional charge for any other band instrument listed in Group 1, 2, 3, 4, or 5 providing your account is current. If you receive an instrument in a different rental group or category, the new rate takes effect on the next due date. Unlimited exchanges may be made only within the first 12 months of the rental period. Beyond 12 months, exchanges may only be made for instruments of equal or greater value. All applicable rental credit paid to date will be automatically transferred to the exchanged instrument now under contract. The purchase price may change based on the value of the instrument selected. COMPLETE REPAIR & REPLACEMENT PLAN: This plan is provided automatically as a part of your total monthly payment ($5.00 per month). Wert Music will repair the instrument during this agreement if it is damaged or fails to perform due to any reason other than misuse or abuse. Minor scratches and dents that do not affect the playing condition are not considered as “damage”. Wert Music must make all adjustments and repairs. DO NOT attempt any repair on your own or deface the instrument or case as this may void coverage. If an instrument is destroyed by fire, accidental damage or lost by theft, Wert Music will replace it with an instrument of equal value at no charge provided reasonable proof of such loss is presented. Instrument accessories such as (but not limited to) mouthpiece, ligature, sticks, reeds, straps, and stands are not included in this plan. This plan applies only when all rental fees are current and only while this rental contract is in effect. A claim for repair or replacement does not alter the terms of this contract and your obligation to pay rent continues while repairs are being made. RETURNS & TERMINATION: You may terminate this contract by returning the instrument in the same condition as received, fair wear and tear excepted, to a Wert Music store. You may request instrument return pickup from school by contacting Wert Music directly and then by making a formal request in writing (email: sales@wertmusic.com). Simply leaving the instrument at school does not cancel this agreement. Until the instrument is in the possession of Wert Music you are responsible for the security of the instrument and for all payments, whether the instrument is actually being used. Rental will be charged to the end of the contract month of return and is not refundable. Instruments must be returned with all provided parts and accessories including but not limited to case, mouthpiece, ligature, cap, neck strap, stands sticks/mallets, and practice pad. Replacement costs for parts or accessories not returned are the responsibility of the customer and may be charged automatically to the payment method on file. DEFAULT: If you fail to make any payment within 10 days of the due date you will pay a late charge of $6.00. Should you fail to make any rental payment within 45 days of the due date, this agreement shall terminate automatically, and you shall immediately surrender and return the instrument to our store.